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Privacy Policy for Mistryy App

Last updated: [18-09-26]

Mr. Mestri (“we,” “our,” or “us”) operates the Mistryy mobile application (the “App”), providing home care and maintenance services including electrician, plumbing, tiles, painting, house cleaning, waterproofing, false ceiling, and appliance repair services in Hyderabad.

By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

The App allows users to browse our services, book home care services, and contact our team. We may collect:

  • Contact Information: Name, phone number, and email address when you book a service, submit an enquiry, or contact us through the App.
  • Service Address: The location/address you provide for a booked service (used only to coordinate service visits).
  • Push Notification Token: A unique device identifier (via Firebase Cloud Messaging or similar service) used to deliver booking updates and notifications to your device.
  • Device Information: Device type, operating system version, and app version, collected automatically for troubleshooting and performance purposes.
  • Usage Data: General, non-personally-identifiable information about how you interact with the App (e.g., app opens, crash reports), used to improve stability and performance.

We do not collect payment information, precise GPS location, contacts, or camera/microphone data through the App unless explicitly provided by you (e.g., typing an address into a booking form).

2. How We Use Your Information

We use the collected information to:

  • Process and confirm your service bookings
  • Contact you regarding your service requests
  • Send you push notifications about booking status, offers, or announcements
  • Maintain and improve the App’s performance and reliability
  • Diagnose technical issues and crashes

3. Third-Party Services

The App may use third-party services that collect information for the purposes described above:

These third parties have their own privacy policies governing their use of data.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share limited data only:

  • With our service supervisors/technicians to coordinate and complete your booked service
  • With service providers who help operate the App (e.g., notification delivery)
  • If required by law or to protect our legal rights

5. Data Security

We take reasonable measures to protect the information we collect. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Children’s Privacy

The App is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

7. Your Rights

You may:

  • Disable push notifications at any time through your device settings
  • Uninstall the App at any time, which will stop all data collection associated with it
  • Contact us to request access to, correction of, or deletion of information associated with your account

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of the App after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy, contact us at:

Mr. Mestri
📧 Email: [add your email]
📞 Phone/WhatsApp: +91 8977688784
🌐 Website: Mr.Mestri.com